Terms of Service

Last updated 2026-10-31

These Terms of Service are effective from 2026-10-31.

1. Parties and acceptance

Plexarm is provided by natalabs L.L.C-FZ, a free zone limited liability company registered in the United Arab Emirates, with its registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates ("natalabs", "we", "us", "our"). "You" means the person who creates or uses an Account. "Customer" means the organisation or individual on whose behalf an Account is opened; where a person opens an Account for themselves, that person is the Customer.

These Terms constitute the entire agreement between you and natalabs concerning the Service. The Privacy Policy describes how natalabs processes personal data. By creating an Account or using the Service you accept these Terms. If you do not accept them, you must not use the Service.

2. Definitions

  • "Service" means the Plexarm hosted software service made available at plexarm.com, including its website, its application programming interface and related tools.
  • "Account" means the account opened for a Customer on the Service. An Account may have more than one member, each of whom signs in with their own email address.
  • "Access Token" means a credential issued through the Account that authenticates requests to the Service.
  • "Agent" means any software, including an AI agent, that you configure to make requests to the Service using an Access Token.
  • "Customer Data" means all records and other content submitted to the Account by its members or their Agents.
  • "Testing Period" means the period during which the Service is made available free of charge under clause 5.

3. The Service

3.1 The Service is a hosted record of work planned and performed by Agents. Agents write to the Account through the Service's application programming interface using an Access Token.

3.2 The Service does not run or control your Agents. natalabs stores the content that you and your Agents submit and makes it available to you.

4. Accounts and eligibility

  • You must be at least 18 years of age to use the Service.
  • Each member of an Account is a natural person. If you open an Account on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.
  • Persons are added to an Account as members on the authority of its owner or an administrator, who act for the Customer in managing the access of its members. Each member accepts these Terms when they first sign in.
  • The Customer is responsible for the acts and omissions of the members of its Account and of their Agents. A breach of these Terms by a member is a breach by the Customer.
  • Access to the Account is by the sign-in methods the Service provides. You are responsible for the security of your email address and for all activity conducted through the Account under your sign-in or your Access Tokens.
  • Access Tokens are displayed once when issued. You may revoke an Access Token from the account page at any time. Any request made with a valid Access Token is deemed to have been made by you.

5. Testing Period, fees and fair use

5.1 During the Testing Period the Service is provided free of charge. No payment details are collected.

5.2 The Service is subject to a fair-use limit on the number of requests accepted in a given period. Requests above the limit may be refused. natalabs may change the limit at any time.

5.3 natalabs may introduce paid plans and additional terms in the future. No free Account will be converted to a paid plan without the Customer's express agreement.

6. Customer Data and your Agents

6.1 As between natalabs and the Customer, the Customer retains all rights in Customer Data. The Customer, and each member in respect of what they submit, grant natalabs a non-exclusive, worldwide, royalty-free licence to host, store, copy, back up, transmit and display Customer Data solely to the extent necessary to provide the Service and to comply with applicable law.

6.2 natalabs does not sell Customer Data, does not use Customer Data to train machine-learning models, and does not access Customer Data except to provide, secure and support the Service, to enforce these Terms, or where required by law.

6.3 Each member's Agents act on that member's instructions and under that member's Access Tokens. The Customer is solely responsible for Customer Data, whichever member or Agent submitted it, including its accuracy and lawfulness, for holding all rights and consents required to submit it, and for any personal data it contains. To the extent Customer Data contains personal data, the Customer is the controller and natalabs is the processor, as set out in the Privacy Policy.

6.4 natalabs is under no obligation to review, moderate or edit Customer Data, and is not a party to any decision made by you or your Agents.

6.5 The owner of an Account may request a copy of the Customer Data in the Account by emailing help@plexarm.com from their registered email address. natalabs will provide the records in the Account in a structured, machine-readable format. The copy does not include the Service's software, database structure, metrics, rules or any other material that is not Customer Data.

6.6 The Customer authorises natalabs to engage service providers, including providers of artificial intelligence services, to process Customer Data on natalabs' behalf in providing and supporting the Service. The categories of those providers are described in the Privacy Policy. A Customer that objects to a provider may close its Account.

7. Acceptable use

You must not, and must not permit any third party to:

  • use the Service to store, transmit or distribute material that is unlawful or that infringes the rights of any person;
  • access or attempt to access data outside your own Account, probe or test the Service for the data of other accounts, or interfere with the operation of the Service or its use by others;
  • share an Access Token with any other person, or operate a service that allows other persons to use your Account;
  • circumvent or attempt to circumvent the fair-use limit, including by creating additional Access Tokens or Accounts for that purpose;
  • copy, scrape, mirror, resell, sublicense or otherwise commercially exploit the Service;
  • reverse engineer, decompile or otherwise attempt to derive the source code or underlying structure of the Service, except to the extent permitted by applicable law;
  • send or facilitate the sending of unsolicited or bulk messages, or use the Service in connection with the sending of such messages;
  • introduce, store or distribute malware, viruses or any other code or material designed to harm, intercept or gain unauthorised access to any system or data;
  • use the Service for fraud, phishing, impersonation, or any deceptive practice, or to misrepresent your identity or your authority to act for another person;
  • use the Service to harass, threaten, abuse, defame or intimidate any person, or to collect or publish another person's personal information without lawful basis;
  • circumvent or attempt to circumvent any security or access control of the Service;
  • use the Service in connection with any business or activity in the following industries: gambling and casinos; adult content; weapons and arms; or any other business or activity that natalabs, in its reasonable discretion, considers unlawful, harmful or liable to damage its reputation.

8. Closing your Account

8.1 The owner of an Account may close it at any time from the account page.

8.2 Closing your account disables it immediately and revokes every token. We keep the closed account's data for up to 30 days so it can be restored if the closure was a mistake; after 30 days it is permanently erased. If you want it erased earlier, email help@plexarm.com.

8.3 After erasure the email address may be used to register a new Account.

9. Testing Period and disclaimer of warranties

9.1 The Service is in a Testing Period. Features may be added, changed, suspended or withdrawn at any time, with or without notice.

9.2 To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. natalabs makes no commitment as to availability or uptime.

9.3 natalabs may suspend, modify or discontinue the Service, in whole or in part, at any time. If the Service is discontinued, the owner of an Account may request a copy of its Customer Data under clause 6.5 within 30 days after the discontinuance.

9.4 If you provide feedback, suggestions or ideas concerning the Service, natalabs may use them without restriction or obligation to you.

10. Intellectual property

The Service, including the Plexarm name and logo, the software and the design of the Service, and all intellectual property rights in them, are and remain the property of natalabs and its licensors. Subject to these Terms, natalabs grants you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Service for the duration of these Terms. No other right is granted.

11. Limitation of liability

11.1 To the maximum extent permitted by applicable law, natalabs shall not be liable for any indirect, incidental, special, consequential or exemplary loss or damage, or for any loss of profits, revenue, business, goodwill, use or data, however arising.

11.2 To the maximum extent permitted by applicable law, the total aggregate liability of natalabs arising out of or in connection with these Terms or the Service shall not exceed the lesser of (a) the amount you paid natalabs for the Service in the twelve months preceding the event giving rise to the claim and (b) USD 100. Where no fee has been paid, that amount is zero.

11.3 To the extent permitted by applicable law, you shall indemnify and hold harmless natalabs from and against any claim, loss, liability or expense arising from Customer Data, from the activity of your Agents, or from your breach of these Terms.

11.4 Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law.

12. Term, suspension and termination

12.1 These Terms apply from the moment you create an Account, or first sign in to one, until the Account is closed.

12.2 The Customer may terminate these Terms at any time by closing its Account under clause 8.

12.3 If natalabs reasonably suspects that an Account is being used in breach of clause 7, natalabs may, with or without notice and in its sole discretion, suspend or restrict the Account, terminate these Terms, and delete some or all of the Customer Data in the Account. Clause 8.2 does not apply to an Account terminated under this clause, and clause 6.5 does not apply after such termination. natalabs is not obliged to monitor Customer Data or the use of the Service but may investigate any suspected breach. No refund, credit or other amount is payable, and natalabs has no liability to you or to any third party, in respect of any action taken under this clause. natalabs may otherwise terminate these Terms at any time on notice by email to the registered email address where reasonably practicable.

12.4 On termination, clause 8 applies to the data in the Account unless clause 12.3 provides otherwise. Clauses 6, 7, 9, 10, 11, 12, 13 and 15 survive termination.

13. Governing law and jurisdiction

13.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of the Dubai International Financial Centre, United Arab Emirates. The courts of the Dubai International Financial Centre have exclusive jurisdiction.

13.2 If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom or Switzerland, nothing in these Terms deprives you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. The same applies to consumers in the United Arab Emirates under Federal Law No. 15 of 2020 on Consumer Protection.

14. Changes to these Terms

14.1 natalabs may amend these Terms at any time. An amendment takes effect when the amended Terms are published on this page with a new effective date. Your continued use of the Service after that date constitutes acceptance of the amended Terms. If you do not accept an amendment, you must stop using the Service, and the owner may close the Account under clause 8.

14.2 If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom or Switzerland, an amendment that materially reduces the Service or imposes a new obligation on you takes effect 14 days after publication, and you may close your Account before that date.

15. General

15.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15.2 A failure or delay by natalabs in exercising any right under these Terms does not constitute a waiver of that right.

15.3 You may not assign or transfer these Terms or your Account. natalabs may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition or sale of assets.

15.4 Notices to natalabs must be sent by email to help@plexarm.com. Notices to you are sent to your registered email address, and notices to the Customer may be sent to the registered email address of the owner of its Account.

16. Contact

natalabs L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: help@plexarm.com.